Frequently Asked Questions
What is SKAYA?
Moscow Ballet’s SKAYA Ballet + Barre Fitness is an affordable and flexible option to train with world-class dancers in the comfort of your home or on the go. Experience the joy of dancing and staying active with step-by-step instruction and new classes added monthly, at less than $10 a month (billed annually).
How do I access different classes?
Your SKAYA subscription offers access to ALL dance and barre fitness class levels. On the navigation page, click on Classes, from there you can Filter: Workout Type, Recommended Ages, Beginner, Intermediate and Advanced Dance Levels or by Trainer.
How long is each lesson?
SKAYA video lessons can range from a quick 20 minutes if you're short on time, to nearly an hour for a more extensive workout.
How do I purchase a subscription to SKAYA?
On the home page, click on the Join SKAYA tab on the navigation bar. From there you will be directed to subscription packages or to give as a gift.
Will I be notified about new classes?
Yes, subscribers will be notified by email when new classes and other videos are available.
Can I pay for my subscription monthly?
Moscow Ballet's SKAYA is billed annually with access to the entire video library of ballet dance levels and barre fitness classes.
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
I haven't received my SKAYA Barre. Who do I contact?
A confirmation email and tracking number will be provided shortly after purchase with an estimated delivery time 2-4 weeks. Should you need additional support, please contact SKAYA@Nutcracker.com.
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my TV without using an app?
Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
Which web browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.